Clients and Users

BMC Group provides class members with easy-to-access, plain language answers to their questions regarding the litigation and their rights, in a way that minimizes the costs of claims administration.

Services offered include:

  • 24/7 call center support
  • Toll-free IVR system
  • Foreign language support in over ten languages
  • Web site development and hosting

BMC Group maintains a state-of-the-art call center capable of handling more than 1,000 simultaneous calls. When class members call, they are routed to an interactive voice response (IVR) system that provides pre-recorded messages about the proposed settlement. Should additional information be needed, the system automatically routes the caller to the proper pool of agents. This process ensures that each class member gets his or her questions or concerns answered — in a way that minimizes administrative expenses for the settlement.

All of the information — and more — that a class member can receive from a call center also can be provided online, including:

  • Answers to commonly asked questions
  • Registration for inclusion in class mailings
  • Downloadable versions of case documents
  • Calculation of claim eligibility
  • Claim status and deficient claim resolution tools